Henrys Beds

This Privacy Policy explains how this website (“we”, “us”, “our”) collects, uses, and safeguards information provided by users when accessing or using our website. We take your privacy seriously and are committed to protecting your personal information. 

By using this website and submitting personal information, you agree that your data will be handled in line with this policy.

We may revise this Privacy Policy from time to time to reflect updates to our services, operational practices, legal requirements, or technological developments. Any changes will be posted on this page, and we encourage you to review it periodically.

What Do We Mean by Personal Data?

Personal data refers to any information that can identify you directly or indirectly. This may include, for example, your name, contact details, account information, payment details, and any communications you have with us that relate to you.

Information We Collect

We may collect and process the following types of personal data:

• Your contact information, such as name, billing or delivery addresses, email address, and phone number
• Login credentials associated with your account
• Records of correspondence or interactions between you and us
• Payment and transaction details, including products purchased, payment method, and card information
• Your marketing preferences
• General demographic information such as postcode, interests, and preferences
• Information provided through surveys, feedback forms, or promotional offers

How We Use Your Information

Your personal data may be used for the following purposes:

• Maintaining internal records and conducting analysis to better understand customer needs
• Communicating with you via email, phone, or text regarding your account or services
• Providing information about products, services, or promotions that may be of interest to you
• Carrying out marketing activities and market research
• Improving customer support and responding efficiently to enquiries
• Customising website content and user experience based on your preferences
• Processing orders and delivering products or services

How We Protect Your Data

We apply appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

These measures include:

• Secure disposal of personal data
• Use of encryption technologies
• Password protection and firewall systems
• Restricting internal access to personal data on a strict “need to know” basis

While we take reasonable steps to safeguard your information, no method of data transmission over the internet or wireless networks is entirely secure. As such, data shared with us is done at your own risk.

We are not responsible for any unauthorised interception of information transmitted online and disclaim liability for misuse of such intercepted data.

Links to Third-Party Websites

Our website may contain links to external websites operated by third parties. Once you leave our site, we have no control over how those websites collect or use personal data.

Third-party sites may have different privacy practices, including their own cookies or data collection methods. We are not responsible for the content, security, or privacy practices of these external websites.

We recommend reviewing the privacy policies, terms, and cookie policies of any third-party websites before providing personal information.

Your Consent

When you provide personal data to complete a transaction, verify payment details, place an order, arrange delivery, or return a product, you consent to the collection and use of that information for those specific purposes.

If we intend to use your information for additional purposes, such as marketing, we will either request your explicit consent or give you the option to opt out.

Managing Your Personal Data

You may choose to limit how your personal data is collected or used, particularly for direct marketing purposes. Where applicable, opt-out options will be provided on forms or communications.

If you previously consented to marketing communications and wish to withdraw that consent, you may do so at any time by contacting us at support@henrysbeds.co.uk.

Please note that essential service or account-related communications may still be sent.

Accessing, Updating, or Deleting Your Data

You have the right to request access to, correction of, or deletion of personal information we hold about you, or to raise a concern regarding its use.

You can contact us at support@henrysbeds.co.uk or write to:

Henrys Beds Group Limited

You may also request a copy of your personal data under applicable data protection laws. A small administrative fee may apply.

If any information we hold is inaccurate or incomplete, please notify us and we will correct it promptly.

Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device with your permission. They help improve website functionality and allow us to understand how visitors interact with our site.

Cookies do not provide access to your computer or personal information beyond what you choose to share.

Most browsers automatically accept cookies, but you can adjust your browser settings to decline them. Please note that disabling cookies may affect certain website features.

When visiting our website, we may also automatically collect technical data such as your IP address to help us understand browser and operating system usage.

Why We Use Cookies

Cookies help us analyse website traffic, recognise returning visitors, and tailor the website experience to user preferences.

We use traffic and performance cookies strictly for analytical purposes. Information collected is used to improve the website and is not retained longer than necessary.

Cookies Used on This Website

The following cookies may be used to support website functionality, performance, and user experience:

• FORM_KEY – Prevents unauthorised or forged requests
• PHPSESSID – Identifies your session on the server
• GUEST_VIEW – Enables guest order viewing and editing
• PERSISTENT_SHOPPING_CART – Stores cart and browsing history when enabled
• STF – Tracks products shared via email
• STORE – Saves selected store view or language
• USER_ALLOWED_SAVE_COOKIE – Records cookie consent status
• MAGE-CACHE-SESSID / STORAGE / TIMEOUT / SECTION DATA / PRIVATE CONTENT VERSION – Improves page loading and content caching
• X-MAGENTO-VARY – Enhances server-side caching
• MAGE-TRANSLATION-FILE-VERSION / STORAGE – Supports multi-language content

You may manage or disable cookies through your browser settings at any time.